I frequently recommend online accounting package Xero to people on Twitter, however in 140 characters it is hard to get across why I think it is such a fantastic solution for people selling products.
Archive of: 2013
The Smashing Book 4 has been released today. My chapter is about technical support and this post links up some of my other writing and speaking on the subject.
A post about creating a product alongside client work, with some of the ways in which I feel we managed to make it work.
I’m self-publishing an e-book based on the things we have learned taking our product Perch from side project to our main business.
I am putting my new site live today – designed by Laura Kalbag. This post talks about finally letting go of the need to design my own site.
Many years ago, as I started to create my own “digital identity” I made a decision not to also create one for my daughter. I tried to avoid linking her and her real name with me. She is now 16 and I talked with her about having parents who are very visible online, and how she feels about identity and privacy on the net.
Why using the latest technology and chasing coverage in the tech press or mentions from influencers might not be the path to profitability that you think. I write about how we are “unfashionably profitable”.
A post reviewing the new support system Snappy, explaining how we are using it to stop our pre-sales inbox descending into chaos at Perch.
While we continue to let clients dictate how website content is edited, we will not see the back of the so-called WYSIWYG editor. My thoughts after reading Mark Boulton’s post on the subject.
Last week I popped a mailing list signup into the sidebar of this site. This list will be where I share some of that research and work. Expect one email a week with some carefully curated resources along with my commentary on them.