A post reviewing the new support system Snappy, explaining how we are using it to stop our pre-sales inbox descending into chaos at Perch.
This is a lovely little book, written as advice from one business owner to another. Even as the owner of a four year old product there were things in the book that gave me new ideas to implement. It should be essential reading for anyone about to launch or with a newly launched product.
I’m very excited to be announcing my new workshop – Shipping Your Product: Create an action plan for launch day and beyond to be presented at Future of Web Apps in London in October.